About the Role & Team

“Let’s make some magic!” If your three wishes are to enjoy your job, make wishes come true, and merge that with technical skills, Disneyland Resort Ticket Administration may be the place for you. In this position, you will be a system administrator for Galaxy - the software used for managing ticket products.

What You Will Do

You will lead project and system enhancement work including design, prioritization, and user acceptance testing. You will review data, analyze trends, and provide monthly reporting and use that information to identify options to reduce or eliminate future issues or control gaps. You will implement new projects through partnership with leaders, peers, and Resort partners. When recommending changes, you will confer with your leader and proceed with development upon approval from your leader. On this team, we will empower you to make decisions relative to everyday operations and workload, including resolution of issues.

A Day In The Life

On any given day, you are responsible for reviewing your individual emails as well as those received in the shared inbox. You will prioritize your work weekly with minimal help from your leader(s) and personally reevaluate daily in case of new initiatives – you will be a part of an ever-evolving environment with fluctuating daily goals. You will assist with questions from stakeholders around the Resort about how products were configured and/or user setup and ultimately be a subject matter expert. This could mean in-person meetings or virtual meetings and you must be comfortable with both.

You will configure admission products and work independently on your assigned products. You are often also a representative of the Ticket Administration team in meetings with senior leaders and must provide succinct responses to balance being an advocate for our team’s needs and point of view while being flexible and collaborative. You will complete the work needed to move projects forward in the technology space around ticket products, reservations, and the overall Guest Experience. Most of your products and their configurations as well as the project work are confidential. Time each day is spent supporting fellow Financial Analysts and mentoring Staff Analysts through discussion as each Cast Member on the team is expected to be a resource for each other in product launches, project work, and career growth.

Responsibilities

• Support project timelines for all ticketing system enhancements and implementations; work with leadership and Technology to ensure deliverables are met; work with Operations to ensure successful system rollouts

• Coordinate capture and resolution of project requirements and punch lists

• Maintain confidentiality and support Resort-wide and interdepartmental projects by managing, designing, or contributing to enhancements

• Contribute to training materials and methods of procedure

• Ensure accurate setup and testing of ticket products and systems

• Contribute to the development of written operating guidelines and procedures for all processes

• Ensure compliance with company guidelines and requirements as well as internal controls by implementing policies, procedures, and security standards

• Lead scheduled compliance audits to ensure adequacy of controls (including Sarbanes-Oxley)

• Manage relationships with partners (Technology, Financial Systems, Revenue Management, Pricing, Sales, Marketing, Operations) to provide expertise on ticket product, procedural guidance, and to ensure compliance with ticket and system policies

• Participate in resolution of ticketing system and product setup related issues

• Provide procedural education to end-users of the ticketing system including documenting processes

• Serve as support liaison with domestic Ticket Administration partners

• Function as a point of contact with Technology on any ticketing system that could potentially affect sales through Main Entrance Operations, Digital Technologies, mitigating issues that could negatively affect the Guest experience

• Manage reports for product importing, exporting, and auditing

• Identify areas of opportunity to improve efficiency for the department while understanding downstream impacts

• Consolidate information to propose change while clearly stating risks and opportunities

• Handle rush requests for ticket programming and constant interaction with numerous departments

• Work in a hybrid-flex work model where four previously identified days a week will be at the on-site office in Team Disney Anaheim and the option to work from home the other day

Required Qualifications & Skills

• Strong critical thinking and problem-solving skills

• Ability to work independently in a remote location and to work well in close quarters during on-property days

• Proficiency to financial/operational systems like Galaxy or Jira

• Knowledge or experience in database management

• Robust experience with accounting principles, processes, and internal controls

• Excellent time management and ability to prioritize work efficiently

• Demonstrated project management skills

• Strong ability to multi-task while maintaining an attention to detail

• Outstanding interpersonal skills

• Accepts and applies feedback

• Effective written, verbal, and listening communication skills

• Proficiency in spreadsheet maintenance and word processing (e.g. Excel, Word, Smartsheet)

• Willingness to learn new software applications

• Must be available for on-call shifts in evenings, overnights, weekends, and/or holidays as needed and scheduled by leadership – role is Exempt and therefore not eligible for overtime pay

Preferred Qualifications

• Three years of experience with product management, system administration, or technology

• One year of in-park operations or front-of-house experience

Education

• Bachelor’s degree or equivalent work experience required, Bachelor's Degree in Business, Finance, or Technology preferred

Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.