General Purpose of the Job:

TRANZACT is a Leader in the direct to consumer over 65 Health Insurance Industry and partners with the leading Insurance providers in this space. TRANZACT acquires customers through telephonic based marketing and sales. TRANZACT is seeking a qualified Quality Assurance Director, this is a full-time salaried position responsible for managing Quality Assurance production, sales call quality, implementing Quality of Business team strategy, managing outsourced vendor/partners and developing and managing the Quality Assurance Team. An effective leader in this position will collaborate with internal departments; Sales Leadership, Business Leaders, Quality of Business Team, etc., to ensure the Quality Assurance team is aligned with the business goals, managing key strategic initiatives, complying with federal and state laws and effectively communicating the performance of our sales agents, into actionable items that drive improvement.

Essential Duties and Responsibilities:

-Develop and document processes to maximize department efficiencies while maintaining work quality

-Manage department KPIs and efficiencies including reviewing/approving timecards, Performance Improvement Plans (PIP) and Disciplinary action plans

-Routinely calibrate QA scoring methods with sales scripts and processes to ensure consistency

-Develop job descriptions, incentive programs and staffing recommendations.

-Provide oversight and direction to team leads/direct reports

-Create and present department results to managers, directors and senior level company executives

Qualifications

The right candidate for this position will have the following qualifications:

· Education/Experience:

Bachelor’s degree required.

Two + years’ experience in managing telephonic sales Quality Assurance teams/business preferred

Two + years’ experience insurance industry background in health insurance, preferably Medicare Advantage preferred

Previous management experience working Quality Assurance, sales, customer service or similar experience is highly recommended

Solid computer skills with competencies using: MS Word, Power Point and Excel

Strong analytical and problem solving abilities

Strong written and communication skills

Candidates residing within 50 miles of: Canton OH, Beckley WV, Richardson TX, Fort Myers FL, Tampa FL or Charlotte NC strongly preferred.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• managing telephonic sales Quality Assurance teams/business: 2 years (Required)
• Medicare Advantage: 2 years (Preferred)

Work Location: Remote